NetworkArt was founded to pursue a vision to change the engagement model between Network Equipment Manufacturers and customers, and build solutions that both can rely on.
We exist because we believe – Putting network equipment manufacturers on the same page with customers helps in efficient resolution of service and support requests. SupportVantage is the result of our belief.
Our goal is to help the Technical Assistance Center (TAC) / Customer Support Group Engineers, Sustenance Engineers and Research & Development team, solve customer issues efficiently.
NetworkArt team is comprised of highly talented professionals who have a proven track record in building highly scalable network products and solutions for enterprises, data centers and service providers. Problems, defects and issues reported by customers opened our eyes to new deployment scenarios or feature combinations or usage or scale that we hadn’t implemented or tested. During our tenure in the industry, we have improved customer perception of support capabilities. Improved customer relationships led to continuous and incremental revenue possibilities.