SupportVantage 2017-04-05T11:11:22+00:00

SupportVantage Editions

Which edition is right for me?

  • You design, manufacture and sell networking equipment such as switches, routers, wireless controllers and access points

  • You are responsible for customer support and to ensure highest levels of customer satisfaction

  • You want to delight your customers with personalized and differentiated support

Network Equipment Manufacturer Edition is the solution for you
  • You offer network infrastructure management as a service to your customers

  • You manage multivendor based networks and services

  • You want to troubleshoot, debug and resolve network issues to ensure business continuity and adherence to strict network SLAs (Service Level Agreements) with your customers

  • You want to build confidence and trust with your customers by proactive network management and service assurance

Managed Services Provider Edition is the solution for you
  • You manage your company’s IT or network infrastructure

  • You manage multivendor based networks and services

  • You are responsible for ensuring that employees and partners have access to critical network resources at all times

  • You want to make a positive impact in your company’s growth by providing a strong network backbone to your company’s initiatives and projects

Enterprise Edition is the solution for you

Features across editions

Features and Functionality Network Equipment Manufacturer (NEM) Edition Enterprise Edition Managed Services Provider (MSP Edition
Network and Event Visualization
Advanced correlation of network / devices information and events
Analysis of patterns of network issues
Analysis of protocol behavior across network
Contextual Awareness
Defect and Data Analytics
Collaboration for faster resolution of service requests and customer reported issues
Collaboration for faster resolution of network issues
Collaboration with NEM
Management of Networks and Devices
Management of Customer Networks

Network Equipment Manufacturer (NEM) Edition

  • Network and Event Visualization

  • Advanced correlation of network / devices information and events

  • Analysis of patterns of network issues

  • Analysis of protocol behavior across network

  • Contextual Awareness

  • Defect and Data Analytics

  • Collaboration for faster resolution of service requests and customer reported issues

  • Collaboration for faster resolution of network issues

  • Collaboration with NEM

  • Management of Networks and Devices

  • Management of Customer Networks

Managed Services Provider (MSP) Edition

  • Network and Event Visualization

  • Advanced correlation of network / devices information and events

  • Analysis of patterns of network issues

  • Analysis of protocol behavior across network

  • Contextual Awareness

  • Defect and Data Analytics

  • Collaboration for faster resolution of network issues

  • Collaboration with NEM

  • Management of Networks and Devices

  • Management of Customer Networks

  • Collaboration for faster resolution of service requests and customer reported issues

Enterprise Edition

  • Network and Event Visualization

  • Advanced correlation of network / devices information and events

  • Analysis of patterns of network issues

  • Analysis of protocol behavior across network

  • Contextual Awareness

  • Defect and Data Analytics

  • Collaboration for faster resolution of network issues

  • Collaboration with NEM

  • Management of Networks and Devices

  • Collaboration for faster resolution of service requests and customer reported issues

  • Management of Customer Networks