SupportVantage Network Equipment Manufacturer (NEM) Edition Beta Program

The NetworkArt team is excited to announce the SupportVantage Network Equipment Manufacturer (NEM) Edition (Release Mount Seymour – 1.1.18) Beta Program.

This Beta program is planned for start on May 10, 2017 and the planned duration is for 3 weeks. The Beta program is open to engineers and personnel in the Services, Technical Assistance Center (TAC) / Customer Support, Sustenance and Research & Development functions in NEM organizations. This program allows participants to help shape the direction, roadmap, documentation, features and functionality of SupportVantage. Feedback and inputs gathered from this program shall be incorporated in the General Availability release (Mount Lincoln) that is planned post beta.

We request all interested participants to sign up for the beta program. Access to beta sign up form requires a sign in to the NetworkArt website. Please register to the NetworkArt website here(https://www.networkart.com/register/). A private community of all registered participants shall be created prior to the start of the beta program. This private community shall have access to the software, product documentation, guides and discussion forum. Software can be downloaded, installed and used in your environments. This will help us understand your environments and usage scenarios. The feedback you provide will enable us to deliver a solution that helps you solve customer reported issues efficiently.

Here are some of the reasons to participate in this beta program:

  • Gain early access to SupportVantage
  • Provide feedback and inputs on usability, performance, scale
  • Your feedback and inputs shall be incorporated in the General Availability release
  • Participate in roadmap discussions, feature and functionality prioritization for the General Availability release and future releases

We will be glad to answer any questions that you might have. Please write to us at info@networkart.com.

We look forward to your participation and interaction in the beta program.

Beta Program information at a glance

SupportVantage Edition included in this beta program Network Equipment Manufacturer (NEM) Edition
Who can participate in this beta program? Engineers and personnel in Services / TAC / Customer Support, Sustenance, and R & D functions in NEM organizations
Beta Sign Up Form https://www.networkart.com/beta-signup/
Beta Program Start Date (*) May 10, 2017
Beta Duration (*) 3 Weeks
Availability of documentation and guides (*) 1 Week prior to start of beta program

(*) Any change in dates or schedule shall be communicated to participants who have registered for the beta program.

A separate beta program shall be announced for SupportVantage Managed Services Provider (MSP) and Enterprise Editions.

About SupportVantage

SupportVantage analyzes network behavior and services in real time, across the physical network infrastructure (such as switches, routers, wireless controllers and wireless access points), virtualized networks, and networks built on Software Defined Networking (SDN) models.

Technical Assistance Center (TAC) engineers and network administrators can use the rich insights provided by SupportVantage to resolve service requests and network issues quickly.

About NetworkArt

NetworkArt was founded to pursue a vision to change the engagement model between Network Equipment Manufacturers and customers, and build solutions that both can rely on. Our goal is to help the Technical Assistance Center (TAC) / Customer Support Group Engineers, Sustenance Engineers, Research & Development team, solve customer issues efficiently. SupportVantage is the result of our belief.

2017-03-03T06:38:43+00:00 February 27th, 2017|Network Equipment Manufacturer Edition, SupportVantage|